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Trade
Association Membership
As a condition of Membership, Members
of the National Association of Funeral Directors agree
to comply with the principles and details of this
Code of Practice.
- To observe strictly the confidence
of every client at all times.
- To observe at all times the basic
rights of clients as consumers.
- To render good service at all times
and make fair charges in respect of services rendered
and for merchandise supplied.
- To ensure that advertising and marketing
is always in good taste. No sensational, offensive
or misleading advertising or marketing is permitted.
- To provide clients with full and
fair information about services. To have readily
available price lists covering
The Simple Funeral Service, and itemised charges
for all the constituent parts of the Funeral Director’s
services and all types of coffins and caskets available.
- To display the price lists referred
to in (5) above in the public area of our premises.
- To give a written estimate of the
Funeral Director’s charges and disbursements
to be paid on a client’s behalf, together
with written confirmation of the funeral arrangements
in each and every case, as soon as is practicable
before the day of the funeral. No contractual agreement
will have been entered into until these documents
have been accepted by the client.
- To provide clients with an itemised
account in a form readily comparable with the estimate.
- To refrain from soliciting funeral
orders, or offering, or giving any reward for recommendation
to persons or organisations such as Health Service
establishments, Nursing Homes or Coroners’
Offices, etc.
- To display to the general public
the logos of the National Association of Funeral
Directors and the Funeral Arbitration Scheme, and
to have copies of the Code of Practice and Funeral
Arbitration Scheme leaflets on display and available
to take away.
- To co-operate at all times with
Trading Standards Offices, Citizens Advice Bureaux,
Consumer support groups, and any other organisation
representing clients in the resolution of complaints
or disputes.
- To partake in, and abide by, the
decision of the conciliation, independent arbitration
and Disciplinary Committee procedures of the Association
in the resolution of any complaints or disputes
between client and Funeral Director(s).
This Code of Practice and adherence
hereto is monitored by the National Association of
Funeral Directors.
Any correspondence should be addressed to:¬
National Association of Funeral Directors
618 Warwick Road
SOLIHULL
West Midlands
B91 1AA
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