Funeral Pre-payment Schemes

In Association with Golden Charter (England) Ltd.

We are now able to offer Golden Charter Funeral Prepayment Plans, which can be tailor made to meet your future requirements.

The plans offer peace of mind to the subscriber and at the same time remove the financial burden from the next of kin or executor.

Another benefit of the plan means that once you have paid, assuming that inflation is the only factor affecting the price of a funeral, you will not be asked to pay anything further at the time the plan is required.

These plans can be taken out by anyone at any age without the need for a medical examination.

If you would like more information then please go to our contact page and complete the form.

As a condition of membership, Members of the National Association of Funeral Directors agree to comply with the principles and the details of this code.

To observe strictly the confidence of every client.

To observe at all times the basic rights of clients as consumers.

To render good service at all times and make fair charges in respect of services rendered and for merchandise supplied.

To ensure that advertising is always in good taste. No sensational, offensive or misleading advertising is permitted.

To provide clients with full and fair information about services. To have readily available price lists covering the BASIC FUNERAL and other types of coffins, caskets and services provided.

To display in the public area of premises, price lists which will show both the total price for the funeral

service and the cost of the principal constituent items.

To give a written estimate of funeral charges and disbursements to be made on a client's behalf together with written confirmation of the funeral arrangements in each and every case as soon as is practicable before the day of the funeral. No contractual will have been entered into until this has been accepted by the client.

To provide all clients with an itemised account in a form readily comparable with the estimate.

To refrain from soliciting funeral orders or offering or giving any reward for recommendation to persons or organisations such as Health Service Establishments, Nursing Homes or Coroners' Offices' e.t.c..

To display to the general public the Association's logo to demonstrate observance to this Code of Practice.

To co-operate at all times with Trading Standards Officers, Citizens Advice Bureaux, consumer support groups and any other body or organisation representing clients in the resolution of complaints or disputes.

To partake in, and abide by, the Conciliation, Arbitration and Disciplinary Procedures of the Association in the resolution of any complaints or disputes between a client and Funeral Director(s).

To abide by the decisions of the Disciplinary Committee of the Association in the resolution of any complaints arising from any disputes between a client and Funeral Director(s)

This code and adherence hereto is monitored by the National Association of Funeral Directors:.

Correspondence should be addressed to:
National Association of Funeral Directors
618 Warwick Road, Solihull
West Midlands B91 1AA